We help organisations to think about the way in which the interest, value, significance and meaning of the heritage and culture they care for is communicated to people. We understand that to achieve measurable learning outcomes, we need to inspire visitors to focus, engage, question, reflect and come to their own understanding of what an object, site or experience means to them.

Our approach to learning and interpretative planning provides a clear structure for comprehensive coverage of key stories and themes. We offer a framework for detailed planning that can make the most of resources and devise the best means of delivery for different visitor groups and individuals.

We often combine the development of learning and interpretation plans with effective audience development and community engagement strategies, as part of an overall Activity Plan. We can suggest and lead research-based and creative ways of consulting with current and potential visitors, users, partners, volunteers and other key stakeholders.

Through our shared expertise in learning and interpretation, we are confident to contribute to the development of extended partnership projects with a focus on learning, engagement and participation. These projects often follow a shared theme and may include both informal and formal learning programmes, training, mentoring and the involvement of volunteers.

Case Studies

The National Archives

Guidance on Access and Participation for The National Archives


National ArchiveClient: The National Archives

  • The National Archives (TNA) is the official archive of the UK Government
  • Part of TNA’s role is to lead UK the archive sector through a strategy for its development called Archives for the 21st Century
  • The quality of the archive sector development team at TNA is one of the organisation’s strengths


Project: Guidance on Access and Participation

  • As one element of its support for the archives sector, TNA provides a range of guidance and case studies to help staff and volunteers managing archives improve what they do
  • TNA were looking for expert help to produce relevant and practical guidance to improve how archives work with their audiences


How we helped

  • We brought our experience and knowledge of best practice in access and participation from both archives and the wider heritage sector
  • We spent time working with the team at TNA to determine what would be the most useful format for the guidance
  • We tooka step-by-step approach to audience development
  • We used real life examples and quotes to bring the guidance alive
  • We wrote the guidance to meet TNA’s requirements for style, tone and plain English
  • We made sure the content of the guidance fitted well with other guidance notes TNA were producing
  • We road tested the guidance with a range of guinea pig archives, to make sure that it was really helpful and then refined it in the light of this