It is important to find out whether programmes and services have achieved what they set out to do, meeting their targets and delivering their intended outcomes. We have reviewed and evaluated all kind of activities from how heritage organisations serve their audiences to the value of their conservation work.

We undertake qualitative and quantitative evaluation using a variety of methods including email and on-line surveys, administered questionnaires, focus and discussion groups, interactive workshops, telephone and face to face interviews. We use an outcomes-based framework that fits the requirements of major funders such as the National Lottery Heritage Fund and Arts Council England. As experienced trainers and mentors, we also aim to enable our clients to carry out more effective evaluation themselves, including front-end and formative evaluation, piloting and user testing.

Our research experience also includes groundbreaking work in evidencing the rationale for securing developer contributions towards cultural infrastructure. This has covered museums, galleries, theatres, libraries and archives at the national level and studies focused on particular geographical areas earmarked for population growth.

We work with national and regional bodies to look at the impact of what they do to fund and support a flourishing heritage sector. It is critical to establish an effective way of reviewing processes, outputs and outcomes and measuring success across a range of activities. We have been instrumental in developing a number of evaluative methodologies and frameworks for national projects.

It is important to find out whether programmes and services have achieved what they set out to do, meeting their targets and delivering their intended outcomes. We have reviewed and evaluated all kind of activities from how heritage organisations serve their audiences to the value of their conservation work.

We undertake qualitative and quantitative evaluation using a variety of methods including email and on-line surveys, administered questionnaires, focus and discussion groups, interactive workshops, telephone and face to face interviews. We use an outcomes-based framework that fits the requirements of major funders such as the National Lottery Heritage Fund and Arts Council England. As experienced trainers and mentors, we also aim to enable our clients to carry out more effective evaluation themselves, including front-end and formative evaluation, piloting and user testing.

Our research experience also includes groundbreaking work in evidencing the rationale for securing developer contributions towards cultural infrastructure. This has covered museums, galleries, theatres, libraries and archives at the national level and studies focused on particular geographical areas earmarked for population growth.

We work with national and regional bodies to look at the impact of what they do to fund and support a flourishing heritage sector. It is critical to establish an effective way of reviewing processes, outputs and outcomes and measuring success across a range of activities. We have been instrumental in developing a number of evaluative methodologies and frameworks for national projects.


Case Studies

Piloting Participation

Evaluation of Piloting Participation Partnership Project   2013-2015

© Geffrye Museum / Jayne Lloyd
© Geffrye Museum / Jayne Lloyd

Client: The Geffrye Museum

  • The Geffrye museum is leading a new partnership with 5 other London museums: Dorich House Museum, Harrow Museum and Heritage Centre, Keats House, Valence House Museum and the Wallace Collection

 

The project: Piloting Participation

  • A new partnership project funded by the Arts Council
  • Aims of the project :
    • To increase engagement by families and or young people
    • To develop opportunities for participants to learn
    • To empower participants to take the lead
    • To invite families, young people and volunteers to meet and work with decision makers
    • To explore and pilot how volunteers of all ages, backgrounds and abilities can support our museums
    • To work together as a partnership to share skills, knowledge and understanding

 

How we helped

  • At the beginning of the project Jocelyn visited each of the museums and worked with them to produce a set of evaluation frameworks designed to measure shared outcomes through different activities
  • She provided customised tools for evaluating outcomes
  • She carried out direct evaluation with volunteers and project leads
  • She contributed to training and mentoring the partners though the programme of group meetings
  • Final reports will be produced for each museum in addition to an overall project report (2015)
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